Help
Questions and answers
What the counter gets asked most. If yours is not here, ring us on +254 712 507 508.
How do I know the part fits my lorry?
Every part lists the Isuzu models it fits. Tell the shop what you run, using “Add your vehicle” at the top of the page, and every part that fits it says so. If you are still unsure, ring the counter with your chassis number and we will check it against the book before you pay.
Are these genuine Isuzu parts?
Parts carrying an Isuzu part number are genuine, bought through the proper channel, and marked Genuine on the page. Where we stock a quality replacement instead, the listing says so rather than leaving you to guess.
How do I pay?
By M-PESA. At checkout a prompt comes to your phone for the exact amount shown on the button. Nothing leaves the shelf until the payment is confirmed, so a failed prompt costs you nothing.
Do you deliver outside Nairobi?
Yes. Collection at the counter is free; delivery is quoted at checkout by where it is going. Upcountry orders usually travel with the overnight couriers.
What if the part is wrong?
Bring it back unfitted, in its box, with the receipt, within seven days and we will exchange it or refund it. A part that has been fitted cannot go back on the shelf, so check the number before it goes on the lorry.